Refund policy
This Return & Refund Policy applies to purchases made at the fencing.club website.
Can I return or exchange my purchase?
We offer a free 30-day return policy from the date of receipt of the purchased item, during which you may request a refund or exchange. For eligible domestic returns, we provide free return shipping.
For holiday orders, purchases made in November and December are eligible for free returns or exchanges through January 5, or within 30 days of receipt, whichever comes later. All holiday returns must still be initiated within the applicable return window.
To be eligible for a return with a full refund, your item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. If you received a defective, damaged, or incorrect item, please provide photos or videos as proof.
Returns that meet the full-refund condition requirements above do not incur a restocking fee. If a non-defective return is received in a condition that does not meet those requirements, a deduction of up to 20% of the item price may apply after inspection. Any applicable deduction will be taken from the item price only.
Are any items not eligible for return?
The following items are not eligible for return or refund:
- Custom or personalized items, including but not limited to stenciling or engraving
- Final sale items
- Clearance items
How can I start a return for an order?
To start a return, log in to your customer account and visit your order history. Select the order you wish to return and use the "Request return" option available on the order details page.
Returns that meet the eligibility criteria outlined in this policy will be approved. For eligible domestic returns, we will email a prepaid return shipping label as an attachment or download link, along with instructions on how and where to send your package.
Items sent back without first requesting a return through your customer account will not be accepted.
If you have questions or are unable to access your account, please contact us at support@fencing.club.
Where should I send my return to?
After initiating a return, a prepaid shipping label will be provided with the destination shipping address:
Fencing Club
Attn: Returns
17190 128th Pl NE
Woodinville, WA 98072
United States
What if I want to cancel or change my order?
We process orders quickly, and changes or cancellations are not guaranteed once fulfillment has begun. Please email us at support@fencing.club as soon as possible, and we will do our best to accommodate your request.
If an order cannot be cancelled, it may still be returned in accordance with this Return & Refund Policy once delivered.
What if I received a damaged or wrong item?
Please inspect your order upon receipt and contact us if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right. Damaged or incorrect items may be returned in accordance with the return timeframe outlined in this policy.
Can I exchange an item?
The fastest way to ensure you receive the item you want is to return the original item and, once the return is accepted, place a separate order for the replacement item.
When can I expect my refund?
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, refunds are issued to the original payment method within 10 business days.
Original outbound shipping charges are non-refundable, except where required by law or if the return is due to our error (defective, damaged, or incorrect item).
Please note that it may take additional time for your bank or credit card company to process and post the refund.
